FAQ

Shipping

How can I track my package?

Once your order has been processed and shipped, you will get an email containing your tracking number.

Do you offer free shipping?

We do offer free shipping for all orders over $75! Please be sure to choose free shipping at checkout if your order subtotal is over $75.

When will I receive my order?

Please allow 1-3 business days for your order to process. This does not include your transit time. All shipping transit times are based off the orderer's address. Please note, we do not ship on Saturdays & Sundays. Order cut off time is Friday 1 pm EST.

Can I change my shipping option after i've placed my order?

Unfortunately, no. Once your order goes through, we cannot change it. However, please email info@crewkidsny.com to see if there is anything we can do for you.

Returns

What is your return policy?

We hope you love everything you order from us, but if something is not quite right, you have 14 days from the date of purchase to return or exchange the item. Return details are HERE

What is your returns refund turn-around time?

We try to process your return as fast as possible. Once it's been delivered and processed by our team- you can receive your refund within 5-7 business days.

Exchanges

Do you offer exchanges?

No but we do offer free returns within the US. We recommend placing a new order in the product and size you wish to receive and submit a returns request for the original item HERE. 

International Orders

Where do you ship to internationally?

We currently offer international shipping. Shipping charges will be applied at checkout.

Is the customer responsible for international customs duties/taxes/fees?

Yes. Crew Kids is not responsible for these duties. You will be notified of any customs fees/duties due at the time of delivery.

General

Can I shop in person?

Yes, CrewKids clothing is available at these fine retailers - Locations